Scottishpower reminds us of 1000 £ debt, but my daughter is still being followed | Consumer Works
When I was studying in Glasgow, my daughter lived in a rented apartment with a pre -payment electricity counter. Contected by Scottish shortly after moving in the summer of 2022A debt of £ 1000.
Considering that there is a payment of increasingly Meter, we questioned how this is possible. But instead Investigation, debt began to recover The company that started chasing it for money in March 2023.
The debt collection company told us that the debt accumulated £ 1,090 between December 2017 and July 2022. My daughter was still at school in 2017 and lived at home. He lived only in the apartment from November 2020 to July 2022.
Because it was While I was working, I offered to solve it. I came back Scottishpower threatened to make a complaint and contact with energy ombudsman. Finally, last July, 16 months later, ScotlandThe power confirmed that there was an error during a CT upgrade. He said the debt was recalled and the payment default was removed from my daughter’s credit file.
I thought it was the end of this until last month until I started to receive e -mail and text from a different debt collection agency. I communicated Scottishpower but did not answer.
Even if I get this new case How can I be sure that the debt is really canceled and any “black sign” is removed from the credit file?
JL, Perth
God, what an epic – and really Kafkaesque, the apartment just let it take 5 £ 5 £ there was a pre -payment meter.
In your full letter, you will correctly point out that if a supplier is not invoiced for this, you will not be able to charge for energy used more than 12 months before if you have not been invoiced correctly. But there were many red herring fish along the way.
When I asked Scottishpower to investigate, he confirmed that the “debt” was written last year. The problem reappeared because he then sold written debt to a third side. Although your case was required to be considered as an invoice adjustment, your daughter’s account was among them.
Scottishpower finally found that payments made by your daughter and roommates were invested in a closed account on behalf of the host and that it was £ 106. He returns this amount with £ 250 £ Şerefiye gesture.
Scottishpower Spokesperson: ık We have withdrawn all the actions and apologize for the discomfort caused by this. We have published goodwill payment by recognizing the customer’s experience and confirm that there will be no negative impact on the credit rating. ”
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